PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS WHEN USING MathsMadeEasy.co.uk (“this website”, “We”, “MME”).
For the purposes of these terms a “Tutor” is an individual or an agency who has registered with MME in order to provide tuition services to prospective tutees.
Tutees arranging tuition should be 18 or over. Any student under the age of 18 should get a parent or guardian to arrange tuition on their behalf. We do not advise that any person under the age of 18 should use the website to contact tutors without the supervision of a parent or guardian at all times. For the purposes of these terms “tutee” refers to any individual looking to set up tuition with a tutor or agency. We advise that all tutees and parents setting up tuition request to see the tutors DBS check and ensure that the tuition is always set up in a way that safeguards children.
We are Maths Made Easy (MME) part of Complete Tuition Ltd 10239321.
When you use this website, you agree to be bound by these Terms. Please read these Terms carefully before you start to use MME. If you do not agree to be bound by these Terms, you must not use this website. A reference to “you” or “your” is a reference to any user of MME.
Reference to “us” or “our” refers to MME.
In these Terms words implying the singular shall include the plural and vice versa and words implying the masculine gender shall include the feminine gender and vice versa.
These Terms supersede all previous terms of business.
We recommend that you print and keep a copy of these Terms; they are a legally binding agreement between you and us. We may change these Terms at our discretion by updating them on the MME website. The then current version of these Terms will apply whenever you use this site. Please check this page from time to time and take notice of any changes.
2. Our Rights
The copyright and all other intellectual property rights related to this Website (including all database rights, trademarks, service marks, trading names, text, graphics, code, files and links) belong to us. This also extends to all the physical resources we sell through the website. All rights are reserved.
You may download material from this website for personal use, or for tutors to use with their students. However, you must not modify or republish any material from this Website without our prior written consent. Any content that is clearly marked with a purchase price must be purchased for the price advertised for each and every copy of the document.
This Website contains links to sites operated by third parties. We have no control over their individual content. We therefore make no warranties or representations as to the accuracy or completeness of any of the information appearing in relation to any linked site. We do not recommend any products or services advertised on any other website. If you decide to access any third party website from this one, you do so at your own risk.
Please note that where we link to other resources outside of our site you must comply with the terms of the third party site as they have full ownership over this content.
The details of the tutors and tutoring agencies available on this Website are provided to us by third party tutoring agencies, private tutors or teachers for your information. Although we try our best to verify all the tutors who sign up to our website, we are not responsible or liable for the material they tutor. All complaints relating to individual tutors or tutoring agencies should be sent to those individuals directly. Where you want to make a complaint about a tutor we do encourage parents and students to leave feedback via your login area.
3. Products Purchased (Not Tuition Services)
The products sold on the Maths Made Easy website are protected by copyright. You do not have permission to use or distribute these materials for commercial benefit without prior consent. All resources are intended for personal use by students, tutors, teachers and parents. They must not be photocopied, photographed, or shared on the internet in anyway under any circumstance. Distribution of any content contained within our products will be seen as infringement of copyright law and is strictly prohibited.
You can ask for a refund on any item you purchased as long as the item remains unopened. As soon as any product is opened it is assumed it is used and will not be eligible for a refund. Where refunds are provided, this will only be for the value of the original purchase price and will not include any postage costs. We do not accept any responsibility or liability relating to postage of returned items.
Where customers make errors with orders, such as but not limited to address errors, we are not responsible for rectifying issues relating to such errors. In some instances we may offer good will gestures but this will be at our discretion. If an item is not received as a result of an error made by the customer then we will look to help where we can but we will not be liable for any losses relating to this.
Royal Mail is our selected courier for the vast majority of parcels and deliveries. We will not be held liable for any delays in postage relating to the Royal Mail service. In periods of high demand, such as Christmas time, it may take longer for you to receive parcels than the estimated timescales stated on our site. Please take account of this when ordering, and check the Royal Mail websites for any updates on service interruptions or delays.
Any materials that are purchased through the MME website or associated platforms are non-refundable at the point of them being opened. In certain circumstances refunds may be offered but this is up to the discretion of MME. Under no circumstances will return postage and packaging be paid for by MME.
Updated Terms: Due to the unprecedented circumstances of current times we are actively reviewing our refund policy. Currently we will not be accepting returns or refunds for any products purchased until further notice.
4. Service Terms for Tutors and Agencies
Tutors are at least 18 years of age, and must on request provide electronically scanned copies of any references, proof of qualifications and proof of identification. Photos of tutors may be used in advertising and promotional materials, in signing up you provide your full consent to this marketing activity.
MME will not accept any identification documentation, qualifications or any other documents via post and shall not be held responsible in the event that documents sent are not received, not returned or end up getting lost.
All prices quoted for tuition services on MME must be adhered to, and you take full responsibility for any price quoted. MME sets hourly rates which you must stick to. You must not charge anything in addition to these rates including but not exclusive to: taxes, travel costs and printing costs.
Tutors shall never under any circumstances be personally abusive towards tutees or anyone else. Tutors should acknowledge that tutees are entitled to submit feedback in relation to you, your profile and your tuition services.
You acknowledge that we retain the right to remove, edit and publish feedback where we see fit.
Tutors must acknowledge that you are not an employee of MME or any of our affiliated companies and you accept full responsibility for all income tax, national insurance and other taxations or employment related responsibilities in connection with the tuition services you provide.
Tutors must be clear with everyone that you are not an employee of MME and you do not represent our business in anyway.
As a tutor or tuition agency, you must agree to indemnify MME, without limitation and on a continued basis; in respect of any, National Insurance contributions, Income Tax and any other liability, contribution, deduction or claim arising from or made in relation to your use of the MME service. This indemnity will include but not be exclusive to, all reasonable costs, expenses and any penalty, fine or interest incurred or payable by MME Ltd in relation to any such liability, contribution, deduction, assessment or claim.
Tutors acknowledge and agree to details entered by you on MME, being publically visible on our site and in search engine results.
Tutors will respond to any enquiry by tutees within 2 days of receipt. The profiles of tutors who repeatedly take longer than this may be removed from search results.
You must at all times conduct yourself in a professional and appropriate manner, both in dealing with MME and with tutees.
Tutors must pay all agency fees due to MME on time. Invoices will be sent out on a monthly basis (weekly for online tuition) on the last day of each month. Invoices should be sent back to MME with the appropriate fee by the 3rd of the month, so within 4 days of receiving your invoice.
5. Tuition Contract
In these Terms, Tuition contract means an arrangement for a Tutor to perform services for a Tutee as agreed between the Tutor and the Tutee.
When tutees and tutors arrange tuition the contract for this service is between the individuals and not with MME. MME simply facilitate tutees finding tutors, we are in no way related or bound by any contract made between the tutor and tutee. In most instances tutors will adopt a cancellation policy where tutees will be required to give a minimum of 24 hours notice otherwise the full lesson fee will be payable. Whether this cancellation is implemented as such is up to the discretion of each individual tutor and the contract they have with the tutee, whether this be a verbal or written contract.
MME holds no responsibility or liability for the details within the contract between tutor and tutee and is not responsible for the execution of any terms that are agreed between the two parties involved.
Simply put the individual arrangements made between a tutor and tutee are between these two parties and although MME will advise to best facilitate this tuition contract we will not be held accountable for the details of the contract or either party adhering to the terms of such as contract.
Whilst we endeavour to ensure that any material from this Website is not contaminated in any way, we do guarantee that any material will be free from viruses.
Due to the nature of software and the internet, we do not warrant that your access to, or the running of, this Website will be uninterrupted or error free. We may suspend, withdraw, discontinue or change all or any part of Website without notice. We shall not be liable if we cannot process your details due to circumstances beyond our reasonable control.
The information provided by our website is for general interest only and does not constitute specific advice. Materials provided by our site are for guidance purposes only. We do not advise their sole use as a means of securing a certain grade in any examination.
We make no warranty or guarantee that the information we provide on this site complies with laws other than those of England.
We will not be liable for any failures due to software or Internet errors or unavailability, or any other circumstances beyond our reasonable control.
We will not be liable to you for any loss or damage, whether in contract, breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with:
– Use of, or inability to use our website and all the revision materials associated with it.
– Any direct or indirect cost, relating to any third parties that advertise or promote their services on our site, including tutors and agencies.
– We are not responsible and have no liability relating to the services provided by the third party tutors or any other third party that advertises through our site.
You agree not to use this Website for any commercial or business purposes other than what has been agreed in these terms and conditions. Any other commercial use, outside of these terms can only be granted with written consent from ourselves.
We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity regardless of any contract you may have with MME.
We will not be liable for any loss or damage caused by a virus or other technologically harmful material that may infect your computer equipment, computer programmes, data or other proprietary material due to your use of MME or the use of any of our academic revision materials.
When tutors and agencies sign up, or when users of the site complete a “contact form” for any purpose, your details (including your email address) will be stored and may be used fom marketing purposes. We do not accept any liability for any subsequent communications that you receive directly from third parties.
8. Contact and Feedback
All notices and any formal documentation shall be given to us, by email at or by post to our address provided at the beginning of these Terms.
If you have registered to use our services then we may serve a notice on you by email at the email address provided to us at the point of registration. It is your responsibility to update us with any email changes and to make sure you have confirmation of the update on our system.
All notices sent by email will be deemed to have been received on the day that they are sent or, if sent on a national holiday in England or on a Saturday or Sunday, the next working day following the day on which the email was sent. All notices sent by post will be deemed to have been received 3 working days after the date of posting.
We try to ensure that all customer feedback is dealt with swiftly and consistently. We welcome any suggestions that you make about how we may improve our service. Please submit the Contact Us form to provide your feedback on MME revision materials, tutors or anything else relating to the site.
We may from time to time change the content of the MME website. Any amendments to these Terms will be made available on the site. Therefore please check this web page regularly to ensure you are aware of the changes that have been made.
If a court decides that any part of these Terms cannot be enforced, that particular part of these Terms will not apply, but the rest of these Terms will. A waiver by a party of a breach of any provision shall not be deemed a continuing waiver or a waiver of any subsequent breach of the same or any other provisions. Failure or delay in exercising any right under these Terms shall not prevent the exercise of that or any other right. You may not assign or transfer any benefit, interest or obligation under these Terms. The provisions of the Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms.
If you are a consumer user, please note that these Terms and their subject matter and formation (including any non-contractual dispute or claim) are governed by English Law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland, you may also bring proceedings in Scotland.
Our complaints procedure is as follows:
– Complaints will be responded to within 7 workings days where an appropriate telephone number and email address have been provided and the complaint is deemed relevant by us.
– If you wish to escalate your complaint further, then please write to Complete Tuition Ltd, Complaints Department, Evans Business Centre, Hartwith Way, Harrogate, HG3 2XA. Complaints will be responded to within 20 working days of receipt of your letter.
– We hold the right to close a complaint and advise the discontinued use of our site if a user is still unhappy with the outcome of the complaint.
Complaints relating to any third party accessed via this site should be sent to the third party directly. We will acknowledge such complaints and look to remove third parties that consistently offer a poor service but we are in no way responsible or accountable for the service they provide; therefore any such complaint will not be progressed through our complaints system.
Resources uploaded to the MME site are checked for accuracy and reliability. However we cannot guarantee the relevancy or usefulness of these resources. Under no circumstances should these resources form the basis of any advice and should only ever be used alongside resources that have been provided by qualified professionals.
MME is not responsible or liable for any exam results, school performance or progression of any person using the resources presented on our site, regardless of whether or not a person has paid for these resources.
Where a resource is purchased, a preview will be made available. Therefore under no circumstance will a refund be given for any resource sold.
Under no circumstance can any of our resources be hosted on another website of any kind, or redistributed via Social Media or any other platform. Other sites may link to our resources but under no circumstance should host these.
The uploading of our content or any material that is found within our site to any other webpage or social media page is prohibited and any such action could face a legal challenge. We do not permit the use of our free or purchased resources outside that of the personal and private use of the person who has accessed them. Tutors that decide to use material from our site for tuition purposes should direct students to the MME site where they can access the resources directly. Resources and website material should under no circumstances be shared in any online or offline activity; although linking to them is acceptable.
12. Schools and Educational Institutions
12.1 Where schools, colleges or educational institutions work directly with a tutor through any one of our platforms, it is their sole responsibility to ensure that the tutor meets the requirements of their establishment. This includes but is not limited to safeguarding and professional checks.
12.2 We do not undertake any prohibited from teaching checks as this is the responsibility of each individual institution, which in certain circumstances it is mandatory and others it is not. We do not provide guidance as to when a prohibited from teaching check has to be undertaken.
12.3 Where schools or institutions choose to work with our service we will endeavour to secure the lowest fee for the service provided. We aim to make sure that the tutors we supply are experienced and have a DBS check. Although we make every effort to ensure that all paperwork we are supplied with is authentic, it is up to each individual establishment to ensure that their records for each tutor or teacher are up to date and meet the safeguarding criteria set by that school.
12.4 Where we facilitate payment between schools, educational institutions and private tutors, it is to be noted that this facility does not impact upon the employment status of the private tutor. All private tutors working through MME do so on a self-employed basis.
12.5 We are not responsible or liable for the well-being or academic performance of students being taught by a tutor we supply. Institutions must have their own internal procedures to safeguard children and to monitor their academic progression.
13.1 MME offers formal examinations for equivalency tests and functional skills exams. When you sign up to these services, you do so in accordance with the following terms. You also must have read and agree with the following privacy notices as set out by UK government website. https://www.gov.uk/government/publications/lrs-privacy-notices/lrs-privacy-notice
13.2 Candidates can book into the exams directly through the MME website which details how each exam works. When signing up to our exams you agree to adhere to our terms and conditions, which includes the creation of a free course user account for each maths exam booking.
13.3 Our examinations are overseen by professional invigilators who will provide a series of instructions on the day of your exam. You must follow these instructions carefully and ensure you adhere to the guidance set out. The primary role of the invigilator is to implement the examination protocols and to help, you as a candidate, understand what is required of you on the day of the exam. If you are unsure about any of the guidance provided then you must ask the invigilator to clarify, it is your responsibility to ensure that the guidelines provided are well understood.
13.4 Those individuals who fail to comply with examination protocols may be disqualified from an examination based upon the evidence provided by the invigilator.
13.5 Examinations are marked by qualified examiners. Results are provided within set timescales and certificates awarded when candidates meet the required standard. In the rare event results are late, we accept no liability relating to any losses incurred by exam entrants as a result of this. We will always endeavour to provide results within good time, but occasionally this is out of our control and therefore we can not guarantee the timescales stated on our website or those given by administration staff.
13.6 We are not responsible for the outcome of any examinations, and can not be held accountable for candidates that receive a mark or grade they are not happy with.
13.7 You are able to claim a refund within 14 days of your purchase, as long as you haven’t taken the exam during this time or you have an exam scheduled at the point of cancellation. If you have taken the exam, no refund can be claimed. If you have a scheduled exam, a partial refund will be provided once our examination fees and administration fees have been deducted from this.
13.8 Cancellations will incur a standard admin fee of £30 assuming the cancellation is made within the 14 day cooling off period and our exams team haven’t processed the booking. Cancellations outside of the 14 day period, or cancellations made after the exam booking has been processed, will incur a £49 fee. Cancellations within 48 hours of an exam are due no refund, any refund given is at the discretion of MME. Cancellations made 28 days after booking will not qualify for any refund.
13.9 For functional skills English exams, the £49 admin fee is applicable to each of the three parts of the exam; reading, writing and the SLC.
13.10. Where we agree to take a deposit for an exam or a payment as part of a payment plan, the fee is non-refundable. All fees relating to the exam must be paid before the exam takes place. Where fees haven’t been received by 48 hours before the scheduled exam time, the exam may be cancelled and ready to reschedule once full payment of the exam has been made.
13.11. Where an exam is booked and then rearranged for a different date, no refund will be due if the second exam is then cancelled.
13.12. Where exams are rescheduled as a result of the learner changing the date, there will be an administration fee applied. Where sufficient notice is given, a £30 administration fee will be applied. If less than 48 hours notice is given, a £49 fee will be applied. If you do not turn up to an exam or cancel on the day of the exam, then you will have to pay the full exam fee again in order to reschedule. All SLC assessments that are rescheduled incur a £49 fee as standard due to the additional disruption caused to other learners and the extra administration involved with rearranging this exam.
13.13. Where learners wish to appeal an exam result, they are welcome to do so but this will incur a £40 administration fee. Appeals can take up to 25 working days and this will result in a potential delay to any resit and the discount offers for resits will not be offered unless the mark being appealed is within 5% of the given pass mark. Where learners are more than 5% away from the pass mark we do not advise appealing the result, and remind learners that marks can go down as well as up.
13.14 No refunds are due on our fast booking exam options due to the administration work that happens immediately after booking. This is also extended to Saturday bookings where exam arrangements have been made.
13.15 Where an exam and course have been purchased together, a discount is applied to the exam booking fee, the course fee is always charged at full price. The course fee is non-refundable as explained below.
14.1 All paid courses involving access to software are non-refundable. Up on purchase, login details will be sent to you. Once logged in it is assumed the software has been accessed and therefore no refund is due. Under extraordinary circumstances, as defined by MME, partial refunds may be offered, but will be done so at the sole discretion of MME.
14.2 The guaranteed pass or your money back is offered on some of our courses and exams. If you have paid for this option then a refund will only be due if the following conditions have been met:
- You have completed the course
- You have had 5 unsuccessful attempts at the exam
- You have accessed the expert tuition we have provided.
- The claim is made within 9 months of your initial sign up
If one or more of these conditions have not been met, a refund or partial refund will be at the sole discretion of MME, but under most circumstances will not be offered.
14.3 Any content within a course is owned by MME along with all rights relating to it. When you take a course you are able to use this content for the sole purpose it is intended for and under no circumstances have the permission to share this content. Where you purchase a course, the login details created are for your use only. Sharing of login details with others is prohibited and could result in your course being cancelled.
14.4 MME accept no liability for performances in exams or otherwise, for those who have used one of our online courses.
Who we are
We are MathsMadeEasy.co.uk
We provide academic resources and lists of tutors and tutoring agencies in many locations across the country. In addition to this we offer formal examinations in mathematics.
A reference to “you” or “your” is a reference to a user of the MME website or any of our related services.
If you have any queries about the policy, our use of your personal information contact us via the website and we will address any concerns you may have.
The information we collect about you is used in the following ways:
– Pass your messages on to our advertisers including third parties who work with us.
– Improve the features and services we offer.
– Support our own marketing and promotion efforts.
– Provide you with information about products and services that we feel are relevant to you.
MathsMadeEasy.co.uk values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. The trust and confidence of our customers and visitors is essential to us – we would never do anything to jeopardise that. We will only collect personal data on this website in order to process a request – a sample request, an account payment or an enquiry. We will never use these details for anything other than to service your request. Once we have a previous relationship with you (including by one of the actions listed above), then we may send you the occasional email to keep you up to date on our products, and see if there is anything we can do to help you.
Data We Collect
We may set cookies on your browser, for the following purposes:
1: a cookie to track your session – this will track the items you have added to your cart, progress through checkout, and is also used to send automated complete your purchase reminders etc – in other words support our core eCommerce functionality. 2: a cookie to track if we have shown you our welcome message previously, so that we don’t show it again. 3. third-party Google Analytics cookies which track all visits to our website anonymously. More information at: https://support.google.com/analytics/answer/6004245 4. third-party Facebook cookies which track your session if you have visited our website via a Facebook or Instagram advertising campaign.
In limited circumstances, we may ask you to provide personal data on our website. This data may include:
• Name • Email Address • Telephone Number • Billing Address • Shipping Address • Date of Birth (Applicable for certain products only)
The only time we will ask for any or all of this data is if you have asked us to perform one of the following actions:
1. Process an eCommerce purchase placed by you 2. Process a payment you are making against an order 3. Provide assistance to an enquiry made through any of our contact forms We will only ever ask for information that is relevant to help us action your request and we will only use that data to fulfil your request. If you have provided us an email address, we may send the occasional email to you to keep you up to date with our products and to reach out to see if there is anything we can help you with. You can ask us to stop these mailings at any time by emailing [email protected]
Transfer of Data
In order to better fulfil any requests, we may move your data into our Customer Relationship Manager system. This system is only ever accessed by MathsMadeEasy.co.uk employees and any data we hold on you will never be shared with other people or companies without your consent. We will never sell, rent or otherwise share your data for commercial purposes.
You are entitled to view, amend, or delete the personal information that we hold about you at any time. Email your request to us at [email protected] and we will respond and action your request as appropriate within 30 days.
Registering with us
If you register with us, we save the details you provide and use them to enable us to personalise the service we offer to you. You can update your details at any time by contacting us.
Who has access to the information you provide or we collect
We retain access to all personal information that we have collected from you. We retain the right to use tutor’s information and photographs for marketing activity and sign up to our tuition service automatically opts you into this as a tutor.
When you select to use the service of one of the tutors listed on MME, those agencies or tutors may have access to your Information. Their use of your personal information is governed by their privacy policies. We are not responsible for the privacy policies and practices of any tutor, agency or website, even if you access them using links from our site or if you can access our site through their site. We therefore recommend that you check the policy of each website that you visit.
With regards to the testing services we provide, we hold the rights to all exam papers provided and any content or material linked to the provision of examinations. This includes, but is not limited to, completed exam papers and recordings of online mock examinations.
If we offer or supply a service to you that is provided on our behalf of a third party we may have to pass your Information to them in order to deliver the service. By using this site you consent to us providing your Information to the third parties licensed by us to provide such services. We will not otherwise disclose, sell or distribute your Information to any third party, not associated with us without your permission unless we are required to do so by law.
Access to, changing or removing the information we hold
Registered users of MME can update their information by logging into their MME account and following the instructions provided. In order to ensure our service remains relevant to you, we encourage you to update your contact details as and when they change.
Changes to the policy
We may change this policy from time to time as we add new services or features or in response to changes in the law or our commercial arrangements. Any changes to this policy will be posted on this site. Users of the site are advised to check these terms regularly.